Accessibility

The Bizezia website has been built with accessibility in mind. We hope that your needs are met and you can find the information you are looking for.

If you spot anything that gives you problems on our website please contact us to let us know.

Help with seeing pages on the Bizezia website
This page tells you how you can change the settings on your computer in order to see the Bizezia website content better.

Help with hearing page content from the Bizezia website
This page tells you how you can make your computer read aloud the content of the Bizezia website.

Help with searching for information on the Bizezia website
This page tells you how you can find what you are looking for using the Search function we have provided.

Help with accessing PDF documents
This page tells you how you can view the PDF documents on the Bizezia website.

Help with downloading application forms
This page tells you how you can access the application forms on the Bizezia website.

Reporting problems
This page tells you what to do if you experience technical problems such as if you cannot open a page on the Bizezia website, or if you find a broken link.

Help with viewing the Bizezia website
This page tells you how you can change the settings on your computer to help you to view our website content better.

Accessible design
We have tried to use combinations of colours that provide sufficient contrast between foreground and background across the website. We have provided instructions below on how best to customise the most common we browsers. For more information on other operating systems, visit the BBC's My Web My Way website.

If you notice anything that gives you problems on the Bizezia website please contact us to let us know.

Making text larger in your web browser
The following instructions will help you to make text larger on your computer monitor. It covers the two most common web browsers. For more information on how to do this on other browsers, see the BBC's My Web My Way website.

Internet Explorer

  • Go to the View menu using your mouse or by pressing Alt + V.
  • Select the Text Size option using your mouse or by pressing X.
  • Choose your preferred text size using your mouse or by using the up and down arrow keys and pressing Enter or by clicking on it.

Firefox
Follow these steps to increase or decrease the size of the text for the web page you are viewing:

  1. Open the View menu with the mouse or by press Alt + V.
  2. Select the Text Size option with the mouse or by pressing Z.
  3. Increase or decrease the text size with the mouse or by using the up and down arrow keys and pressing Enter.
  4. Alternatively you can press Ctrl and '+' to increase the text size, Ctrl and '-' to decrease the text size. Ctrl and 0 returns you to the normal size.

Both Internet Explorer and Firefox
Follow these steps to set a minimum text size for all pages you visit:

  1. Open the Tools menu with the mouse or press Alt + T.
  2. Click on Options, or press O, to open the Options dialog box.
  3. Click the Content tab or use the arrow keys until it is highlighted (in blue).
  4. In the Fonts & Colours box click on Advanced, or press Alt + D, to open the Fonts dialog box
  5. Click on 'Minimum font size' box or press Alt + O. Use the up and down arrows to select a new font size and press Enter.
  6. Click the OK button or press Enter.
  7. Click OK button or tab to OK button and press Enter.

If this does not work it you should contact your local IT support shop/centre for help.

Changing the colours in your web browser
Instructions on how to change text and background colours for two common browsers are given below. For more information on how to do this on other web browsers, see the BBC's My Web My Way website.

Internet Explorer

  1. Open the Tools menu with the mouse or by pressing Alt + T.
  2. Select the Internet Options option with the mouse or by pressing O.
  3. Select the Accessibility button with the mouse or by pressing Alt + E.
  4. Check the 'Ignore colours specified on web page' checkbox with the mouse or by pressing Alt + C.
  5. Click the OK button with the mouse or press Enter to return to Internet Options.

After the above steps, the web pages you are viewing should now be using the colour scheme you have on your computer. If you are happy with the colours click OK or press Enter to return to the browser. If however you still need to change the text or background colours on the web page take the following steps:

  1. With the Internet Options box still open click on the Colors button or press Alt + O.
  2. The default setting is to have the 'Use Windows colors' option selected; to use your own colours click the box to remove the tick with the mouse or press Alt + W.
  3. Select either the Text button with the mouse or by pressing Alt + T, or the Background button with the mouse, or by pressing Alt + B.
  4. Select the colour of your choice with the mouse or by using the arrow keys to highlight it and then pressing Spacebar to select.
  5. Click the OK button with the mouse or press Enter.
  6. Repeat the process of selecting a colour for visited Alt + I and unvisited Alt + N links if needed.
  7. When you have changed all the colours you want click OK or press Enter to return to the Internet Options box.
  8. Click the OK button with the mouse or press Tab until it is selected and press Enter once which will return you to Internet Explorer.

If this does not work it you should contact your local IT support shop/centre for help.

Firefox

  1. Click the Tools menu or press Alt + T.
  2. Click Options or press O to display the Options dialog box.
  3. Click the Content tab or use the arrow keys until it is highlighted (in blue).
  4. Click on Colours or press Alt + C to open the Colours dialog box.
  5. To use your Windows colour scheme settings in Firefox click on the 'Use system colors' checkbox, or press Alt + S to select it.
  6. Next click on Allow pages select their own colours, instead of my selections above or press Alt + A to deselect it.
  7. Click OK or press Enter to return to the options dialog box.
  8. Click the OK button, or press Tab until the OK button is selected and press Enter, to return to Firefox.

Alternatively to set text and background colours just for Firefox:

  1. Make sure the 'Use system colors' checkbox is unchecked by clicking on it if selected or press Alt + S to deselect it if it is selected.
  2. For your text colour, click the colour swatch next to the Text heading and click on the colour you want to use, or press Alt + T to jump to the text colour palette and use the cursor keys to browse the list of colours and then press Enter to chose the highlighted colour.
  3. For your background colour, click the colour swatch next to the Background heading and click on the colour you want to use, or press Alt + B to jump to the background colour palette and use the cursor keys to browse the list of colours and then press Enter to choose the highlighted colour.
  4. Next click on 'Allow pages select their own colours, instead of my selections above' or press Alt + A to deselect it.
  5. Click OK or press Enter to return to the options dialog box.
  6. Click the OK button, or press Tab until the OK button is selected and press Enter, to return to Firefox.
  7. Click on the 'Reload current page' button on the Navigation toolbar or press Ctrl + R to reload the page with your colour settings.

If this does not work it you should contact your local IT support shop/centre for help.

More information
For more information about seeing websites including screen magnifying software, making your mouse pointer easier to see and using your own style sheets and other useful tips, go to the BBC's My Web My Way website.

If you have any feedback you would like to share with us about seeing the content of pages on the Bizezia website, please contact us.
 
Help with hearing our website
You can make your computer read aloud the content of pages from our website. The following explains how to do this.

Using screen readers
You can make your computer read websites out loud by using screen reading software, such as JAWS, Thunder or ReadPlease. You can find out more about these screen readers from the Royal National Institute of Blind People (RNIB) website.

Except for pop-up Lightboxes on the Bizezia website, by using appropriate software you will be able to hear the words from our web pages.

If you are using a screen reader, we hope you will benefit from our use of meaningful headings, link text and alternative text to navigate our websites. We have also tried to make tables and PDF documents as accessible as possible. If you do come across a PDF document you cannot access, you can use the Adobe online PDF to text conversion tool. If you do not have a PDF reader you can download Adobe PDF Reader for free from the Adobe website.  Read Out Loud is a Text-to-Speech (TTS) tool that is built into Adobe Reader 6.0. It reads text contained within a document window. This functionality is different from “screen reader” technology, which not only reads text within a document but also lets visually impaired users navigate their computer and access menu items, dialog boxes, or message boxes.
To use Read Out Loud, you will need:

  • Adobe Reader 6.0 or later
  • The Text-to-Speech engine installed in the operating system

You can find out more about screen readers from the Royal National Institute of Blind People (RNIB) website.

More information
For more information on help with hearing websites including using screen reading software and other assistive technologies, go to the BBC's My Web My Way website.

If you have any feedback you would like to share with us about hearing the content of pages on the Bizezia website, please contact us.

Searching for information on our website
This page tells you how you can find what you are looking for using our Search function.

Search
To search for a specific page, type a few descriptive words in the search box and press the Enter key or click on the search button. The results of the search will be displayed as a list of page titles and descriptions that will help you choose the page most relevant to you.

If you have any feedback you would like to share with us about hearing the content of pages on the Bizezia website, please contact us.

Help with accessing PDF documents
This section explains how you can view the PDF documents on the Bizezia website.

You will need a PDF Reader (see below) to view PDF documents. Please note that all the PDF documents on our website open in a new window.

Adobe Reader
Adobe Reader is a software program that is available to download for free from the Adobe website and allows you to read and print Portable Document Format (PDF) files.

Although we try to make PDF files on the Bizezia website accessible to screen readers, we cannot yet guarantee that all content of every PDF online is accessible. If you come across a PDF document you cannot access, you can use the Adobe's online PDF conversion tool (see below).

Adobe PDF conversion tool
The Adobe PDF conversion tool will provide a conversion to web or text format. Adobe will convert the document immediately if you upload the file via the form provided on their website or you can send it to them as an email attachment.

If you prefer to use your screen reader with a browser you could have the document converted to either web or text format. If you wish to use your screen reader with word processing software such as Microsoft Word or Notepad, you will need a text version of the document.

More information
For further information on Adobe products and accessibility see the Adobe accessibility website.
The Royal National Institute of Blind People website has a useful guide, 'Screen reader access to PDF: a users guide' , about accessing PDF documents if you are a screen reader user.

If you have any feedback you would like to share with us about PDF documents/files on the Bizezia website, please contact us.

Help with downloading application forms
This section explains how you can access the application forms on the Bizezia website.

PDF forms
Most of the forms on the Bizezia website are in PDF format. You can print a form and complete it by hand. You will need a PDF reader to view PDF documents. If you do not have a reader, see Help with accessing PDF documents.

The PDF files on the Bizezia website are set to open in a new window. Once the file is opened, you can save it by selecting File on the window's menu and then 'Save as' or 'Save page as'. If you want to save the file without opening it, right click on the link and select 'Save link as' or 'Save target as'. You will then be asked to choose where you want to save the file.

To print a form, click on File then Print. Alternatively, you can press Ctrl and P on your keyboard at the same time.

Help with accessing PDF documents.

Word forms
Some of our forms are in Word format so you can complete them on your computer before printing if you wish. Word files may open in a new browser window or it may open in a word processing program such as Microsoft Word. It will give you the option to open or save a file when you click on the link.
If you are unable to use a mouse, you can use the Tab key or arrow keys to move from one field of the form to another. Use the spacebar key to put an 'x' in a tick box. To jump to a specific page, press Ctrl and G on your keyboard at the same time and enter the page number on the box that appears.
To print a form, click on File then Print. Alternatively, you can press Ctrl and P on your keyboard at the same time.

If you do not have Microsoft Word on your computer, or if you experience problems opening, printing or viewing Word files, contact us and we can email you a PDF version.

If you have any feedback you would like to share with us about accessing application forms on the Bizezia website, please contact us.
 
Reporting problems
This page explains what to do if you experience technical problems such as if being unable to open a page on the Bizezia website, or if you find a broken link.

If you have found a broken link or cannot access a page, contact us. Please provide as much information as you can, including the address of the web page on the Bizezia website you were visiting and how you reached it.

See Downloading application forms if you cannot access application forms from the Bizezia website.

Sometimes if you cannot open a page, refreshing or reloading it can solve the problem. You can do this by holding down the Ctrl, Shift and F5 key on your keyboard.

If you experience any other problems or errors, please contact us.